32Red, how does it come out of the test?

32 Red is an oldie, but goodie in the casino world. Their longevity is perhaps a true testament to their dedication and mission to provide a one stop, premium gambling experience for its customers. The proof is in the pudding too. Multiple awards, including casino of the decade in 2010 cements their place among the top casinos in the world.

Founded in 2002, 32 Red is located, and governed in Gibraltar. They also hold license in the U.K. and Italy.

I’m ashamed to admit this, but I have never heard of 32 Red in my days gambling online. I like to consider myself a connoisseur of gambling, but it looks like I have to retract that title for now.

I was excited to play and find out what made this casino so great. I have to say that my first impression wasn’t overwhelming. The design is nice, but a bit out dated. Navigating around was easy enough, but I found the software to be lacking something.

They stick their old ways by using just one software provider. This one provider does happen to be MicroGaming, which is a good choice if you had to pick just one. This lets them offer over 500 games, including jackpot slots, a live dealer casino, and a mobile application.

The software comes in two forms – download, and quick play. Both look like they are from 2003, but get the job done. It’s not so much the games look bad, it’s the interface that just feels old. Once you launch a game, you are presented state of the art graphics and game play.

Other than the back to the future style of software, everything else about the casino is up to date. They offer support in 11 languages and accept 5 currencies.

It’s a good thing I have yet to play this casino, as I can share my experience with you from a first timers point of view. Being in the gambling industry for over 10 years, there aren’t many places I haven’t played at. In a sense we will be learning together on this one.

Games and software

32 Red uses MicroGaming for all their games. This still gives them over 500 games to play. If you aren’t familiar with MicroGaming, they are an award winning software provider that has some of the hottest games like Thunderstruck, Mega Moolah and Game of Thrones.

Their list of games includes the most popular slots, and jackpot slots that have turned every day players in to millionaires. It’s something 32 Red is proud of. The Mega Moolah progressive jackpot is the largest of any jackpot slot you will find online.

Table games are also in abundance at 32 Red. MicroGaming has come up with some interesting variations on classic games. Of course you will find the standards like Blackjack, Roulette and Craps. But you can also play their own brand of Gold Series tables, arcade games, video poker, and bingo.

Accessing the library of games is done by using the instant play format, or downloading the software. The instant play version is a bit different than what you may be used to. It looks, and works much like the download client where you have a separate browser to choose games from. All games still load instantly and there is no download required. But, unlike other casinos where you simply click on the game from main page to play, you will need to use the browser based style 32 Red employs.

Not all games will be available on the instant play version either. To get full access, its recommended to install the download version.

You can also play using the mobile application that works on almost every device.

• iPhones
• iPads
• Android Devices
• Blackberries

I remember my first Blackberry phone back in 2005. I didn’t think people still used these, but apparently they are making a comeback.

Promotions and bonuses

32 Red has 4 different, unique bonuses for new players. All are designed with the player in mind.

The first bonus, and you’ll be happy to hear this, is a free £10, no deposit bonus. This bonus is only available to residents of the UK and does have certain limitations. You can only win up to £100, and it must be used within 7 days of receiving it.

To claim this bonus, just register a new account.

Once you decide to make a deposit, you can claim 1 of 3 bonuses. Each is designed to fit different types of players.

The first option is for those who like playing all the games. It’s a bonus that gives you £32 for every £10 you deposit up to £160.

If you are a slots only player, you will want to select the slots bonus that gives you a 150% bonus worth up to £300. This bonus can only be cleared on slot games.

The final bonus is for those who fancy table games. This is a 150% match bonus worth up to £200.

You may only claim one of the bonuses when you first make a deposit, so be sure you pick the one that suits your needs. To make your choice, you will find the unique bonuses inside the cashier. Just click on the bonus you want, and it will be applied to your account.

All bonuses are subject to 32 Reds terms and conditions. The play through requirements for every bonus is a 40x the bonus amount. If you get a bonus of £50, you must wager (50×40) £2,000 to claim the bonus cash.

Table limits may also be set at a maximum of £6.50 per bet. I’m not to fond of this term as it makes it more difficult for you to clear the bonus. But since there is no time limit, it’s still doable.

A minimum deposit of £10 is required to claim any bonus.

32 Red also has a Loyalty program that rewards you with rubies for wagering on all games. You will find 5 levels of loyalty that gives you varying degrees of bonuses. The highest level will give a 200% deposit bonus at the end of the month if you earn enough rubies.

You can also find promotions that run throughout the month and change all the time. Some of the more popular promotions are the free roll slot tournaments and ruby Tuesday giveaways.

Customer Support

Yet another department that 32 Red shines in and has won numerous awards for. Their well-trained, and courteous staff is available 24/7 using the most popular methods of communication like Live Chat, Phone Support and Email.

Response times live chat and phone are almost instant from my experience. I can’t say enough about the level of experience their support team has. They were able to answer every question I threw at them.

Being a new casino to me, I wanted to test them to their fullest and threw out some off the wall questions that I didn’t think they would be prepared for. To my delight, they were professional, and helpful every step of the way.

Either phone, or live chat is the best way to reach support. I find the live chat to be the easiest. This may be due to me never having a charged phone since my daughter likes to steal it and play princess games on it and then leave it on the table with no charge every time I go to use it.

Either way, live chat was the easiest method and very reliable.

Security and Payments

The security at 32 Red has been in place, and found to be air tight. They hold licenses and are regulated by 3 different governing bodies. And you get named casino of the decade for being unsafe. `32 Red gets the eCOGRA seal of approval and receives regular 3^rd party audits that are made public.

The cashier is pretty straightforward and offers many options for instant deposit.

• Visa
• MasterCard
• PayPal
• Neteller
• Skrill
• Bank / Wire Transfers

The minimum deposit is £10.

Cashing out was a painless process that found my money is my account in a very short time. After processing, which is generally under 24 hours, my funds were instantly put in my account. The instant cash out is only available for eWallets. Credit Cards, and transfers will take between 3-5 business days.

A nice feature in the cashier is the ability to set limits for gambling and deposits. You have the choice to set daily, weekly and monthly limits for all gambling activity.

Pros and Cons

The jackpot slots are one of the main draws at 32 Red. The total amount of all jackpots is in the tens of millions. 32 Red brags about having paid out billions in winnings since their inception. They even post winnings paid out on a daily basis.

You can be a part of this experience by choosing from over 500 games in their library on multiple platforms including the mobile casino.

As I mentioned earlier, the software feels, and looks old. It was kind of nice at first as it took me down memory lane, but I am not in 2002 anymore, and neither should this software be.

Conclusion

Some may find the software a bit odd at first since it is one of the only top casinos still using this style of software. I found it easy to use only because I am old enough to have used it before. It’s tough to say whether this software style is a strike against 32 Red. It works as it should and doesn’t discount quality.

I could make the argument that it is actually better than the more modern style of software since it does put all the games in one place and actually has an easy navigation system.

If it wasn’t for this detail, 32 Red would be an overwhelming favorite. You can’t argue with awards and being named casino of the decade by one of the most reputable casino magazines online.